Frequently Asked Questions
Everything you need to know about our packaging solutions and services.
What is the minimum order quantity for custom packaging?
Minimum order quantities vary by product type, but generally start at 500 units for custom printed boxes and 1,000 units for mailers.
How long does shipping typically take?
Standard shipping for in-stock items takes 3-5 business days. Custom orders usually require 2-3 weeks for production plus shipping time.
Do you offer eco-friendly or biodegradable options?
Yes, we offer a wide range of sustainable packaging, including 100% recyclable cardboard, compostable mailers, and soy-based ink printing.
Can I request a sample before placing a bulk order?
Absolutely. You can order a sample pack or a single custom prototype to verify dimensions and print quality before committing to a large run.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. For long-term corporate clients, we also offer Net-30 payment terms upon approval.
What is your return policy for damaged goods?
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage for a full replacement or refund.